SantaKnowsMe.com - Personalised letters from Santa Claus - Send a little magic this Christmas
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SantaKnowsMe.com - Personalised letters from Santa Claus - Send a little magic this Christmas
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If you have any questions regarding our site and service you will probably find the answers here. If you can't find the information you're looking for please go to contact us section and send us an email.

Please click on a question below to view the answer:

Q. Why do I sometimes get errors when I click on a link or go to a new page?

Q. When is the best time to order a Santa Letter?
Q. When will my letter arrive?
Q. Can I send a letter anywhere in the world?
Q. How old does my child have to be to receive a letter from Santa?
Q. What is the latest date you will accept orders?
Q. Is your order system secure?
Q. What forms of payment do you accept?
Q. How do I check the status of my order?
Q. How long does it take to receive my letter?
Q. What happens if my letter does not arrive before Christmas?
Q. Do you offer a money back guarantee?
Q. What can I do if I don't like my letter?
Q. What will you do with the personal information I have provided?
Q. I see you have already charged by credit card before the letter has been sent?
Q. I cannot find the answer to my question - how do I contact you?

Q. Why do I sometimes get errors when I click on a link or go to a new page?
A. You may not have your Java Scripting turned on and to view all pages on our site you will need to make a small change. See your browser settings to enable Java Scripting.

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Q. When is the best time to order a Santa Letter?
A. NOW! As you can appreciate Christmas is a very busy time for the postal service companies all around the world. To avoid any postal delays we suggest that you order your letter as soon as possible.

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Q. When will my letter arrive?
A. If you have ordered before the 30th November, your letter will be sent at the beginning of December. If you order after the 30th November your letters will get to you before Christmas Eve, we will send all letters on a weekly basis until the last posting date specified for your country.

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Q. Can I send a letter anywhere in the world?
A. SantaKnowsMe.com sends Santa letters all over the world, however, our order system has listed only a few destinations. If your desired country is not listed please do not hesitate to contact us.

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Q. How old does my child have to be to receive a letter from Santa?
A. There is no age limit. We have letters for everybody; children and adults alike!

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Q. What is the latest date you will accept orders?
A. Tuesday, December 15th 2015 will be the final date we will accept orders for Christmas 2015.

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Q. Is your order system secure?
A. Yes - it is. SantaKnowsMe.com is secured using secure socket technology. Our payment system is provided by Stripe - highly secure specialists in card processing.

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Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, Maestro and Laser. As we are an Internet only company, we can only accept payments online and therefore cannot accept cheques.

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Q. How do I check the status of my order?
A. Please enter your email address (as entered during the order process) along with your order number and you will be able to see your order information.

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Q. How long does it take to receive my letter?
A. To ensure all letters arrive in time for Christmas, all letters ordered prior to 30th November will be sent out by post on the 1st December. Letters ordered after 1st Dec and prior to the final postal date for your destination will be sent out on a weekly basis. The last postal dispatch is the 17th December.

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Q. What happens if my letter does not arrive before Christmas?
A. We have designed our system specifically to avoid this problem. However, sometimes events can occur that are outside our control. In the unlikely event that this happens we have a full unconditional money back guarantee - see below.

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Q. Do you offer a money back guarantee?
A. Yes we do! Absolutely! We want you and the letter recipient to be 100% satisfied with our letters. We offer a full 30-day money back guarantee, from the date the letter was sent, should you decide that we did not meet your standards. Within the thirty-day period simply return your letter(s) complete with envelope(s) for a full refund. Your 100% satisfaction is our goal.

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Q. What can I do if I don't like my letter?
A. We have gone to great lengths to ensure that our letter is of the highest quality but in the unlikely event that you are not satisfied with the letter, please return the letter and envelope to us and we will refund you the full purchase price. Please contact us at returns@santaknowsme.com with your order number for a Customer Return Code.

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Q. What are you going to do with the personal information I have provided you with?
A. We will never pass on this information to a 3rd party unless you have given us permission to do so when placing your order. Should you grant us this permission it would only be to receive occasional mailings from us and/or other selected companies. We aim for the highest customer service standards and would only offer you relevant products at the right time. Your information will not be used in any other way.

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Q. Why have I been charged by credit card before the letter has been sent?
A. This is to verify the payment in time to avoid any problems or delays during the busy dispatch period.

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Q. I cannot find the answer to my question - how do I contact you?
A. Please e-mail us at info@santaknowsme.com .

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